We define Company DNA as the unique qualities and characteristics that define an organization.
Each component of Company DNA framework plays a role in the system that both defines and differentiates an organization—outlining what is important to preserve and guiding future growth
Following founder Howard Schultz’s exit from Starbucks in 2017, Annie Richmond and Danny Brooks were tasked with helping new leaders define what to preserve about the brand and what to reimagine. Annie and Danny wondered how they might codify a company's DNA so all leaders had a shared tool to make consistent, strategic decisions that equitably serve employees, customers, and the business.
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